Delta issues weather waivers ahead of widespread winter storm

Winter weather is expected to impact travel across the United States this week as a weather system moves from the Pacific Northwest, across the Great Lakes and Ohio Valley and finally into the Northeast and New England. Delta’s Operations and Customer Center expects that conditions will unfortunately necessitate flight cancellations this week. Delta is offering waivers for customers traveling through affected airports.

The decision to cancel flights is never one Delta takes lightly, especially during the holiday travel season. But the safety of our customers and our people is paramount.

Delta people are ready to assist customers in getting to their destinations as quickly as possible through the challenges presented by weather.

Delta has issued weather advisories due to the forecast path of winter weather. Those advisories enable customers to rebook their travel for a later date. Current advisories and up-to-date information can be found on Delta.com.

While there are challenges that come with running an airline through winter weather conditions, Delta people remain steadfast in our commitment to safety and getting customers where they need to be as quickly as possible as operations recover at impacted airports.

Here are three things for customers to keep in mind if their travel is affected:

  • Automatic Rebooking: If a flight is cancelled, Delta will attempt to automatically rebook affected customers on the next available flight to get customers to where they’re going and minimize delays.
  • Itinerary Updates: Delta will send updates on itinerary changes directly to a mobile device or by email. To enable this communication, please provide contact information at the time of booking or add it online via My Trips.
  • Self Service: Customers are encouraged to download and use the Fly Delta app or visit delta.com to check their flight status and manage their rebooking with convenient self-service options.

Customers are encouraged to check their flight status on Delta.com or the Fly Delta Mobile App. Customers can also get updates sent directly to their mobile device or by email with One-Time Flight Notification.

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